[rt-users] rt-mailgate problems

[Ruslan Zakirov]

On 10/28/05, Tom Kyle <tkyle at matlock.wustl.edu> wrote:
> As is standard practice, I puzzled it out within five minutes of posting.
>
> Piping a mail message directly through the rt-mailgate script showed
> that it couldn't create a ticket in the "general" queue.  In my infinite
> wisdom, I'd renamed the queue " General" so that it always appeared
> first in drop-downs and then promptly forgotten.
>
> I'd tried piping a message through (echo
> "hello"|/opt/rt3/bin/rt-mailgate --etc etc) earlier while
> troubleshooting, but it had just gone off into never-never land.
> Must've fixed something without realizing it.
Glad to hear that you've fixed problem, but want to add two comments:
1) mailgate script has --debug option
2) IMHO RT/mailgate understand --queue <queue_id> format too. So your
aliases wouldn't be broken if you rename queue again.

>
> Tom Kyle wrote:
> > I'm in the process of moving our group from RT 1.07 to 3.4.4 on a system
> > running Solaris 10 x86.  Everything has been working well, except that I
> > can't get ticket creation by email to work.  Syslog is recording:
> >
> > Oct 27 15:08:12 plumbing sendmail[14289]: [ID 801593 mail.info]
> > j9OJk3x2002042: to="|/var/adm/sm.bin/rt-mailgate --queue general
> > --action correspond --url http://myhost.mydomain/rt/",
> > ctladdr=<rt at myhost.mydomain> (1/0), delay=3+00:22:09, xdelay=00:00:00,
> > mailer=prog, pri=26761053, dsn=4.0.0, stat=Deferred: prog mailer
> > (/bin/sh) exited with EX_TEMPFAIL
> >
> > I have the following in my /etc/mail/aliases:
> >
> > rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
> > http://myhost.mydomain/rt/"
> > rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment
> > --url http://myhost.mydomain/rt/"
> >
> > After googling and reading the fine manual, I've symlinked
> > /opt/rt3/bin/rt-mailgate to /var/adm/sm.bin/rt-mailgate, but to no
> > effect.  I've also replaced the Sun sendmail with a compile of
> > sendmail.org's 8.13.5.
> >
> > Any ideas?
> >
> > Thanks,
> >
> > Tom
> >
>
>
> --


--
Best regards, Ruslan.