[rt-users] Setting Transaction Custom fields from CLI

[Ruslan Zakirov]

On 10/27/05, Joshua Speicher <spiker at spiker.com> wrote:
>
> I've been working with RT 3.4.4 and I have been tasked with creating a Perl
> script that runs from the command line and updates tickets.  One of the
> options I would like to set is a custom field attached to
> comment/correspondence (transactions).  The problem is I have absolutely no
> idea how to tell RT to attach those custom field values to the comment that
> goes along with it.  I can get the comment to show up in RT, I can get the
> custom field value to show up in the DB.  But I'm not sure how to get them
> both to show up together in RT.
>
>
>
> I'm using this bit of code to add a new comment:
>
>
>
> my $ticket_comment = MIME::Entity->build(Data => $opt_a,
>
> Type => 'text/plain');
>
> my %comment = ( MIMEObj => $ticket_comment );
>
> my ($id, $transaction_object, $err) = $ticket->Comment(%comment);
>
>
>
> So my question is if there is a way to add the custom field value to the
> $ticket->Comment call so that it gets associated with that comment?
Comment is Transaction with Attachments and if your RT version(don't
remember when it was implemented) has support for CFs on the
Transactions then you can do that. See RT::Record's docs.

>
>
>
> - Spiker
>
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today!
>
> Download a free sample chapter from
> http://rtbook.bestpractical.com
>
>


--
Best regards, Ruslan.