[rt-users] Import data from another ticketing system

[Hersker, Steve]

Hello,

I'm very new to RT and am hoping to replace our existing commercial help
desk ticketing software with RT. But, we've been using this other app for
almost four years and have 20,000+ tickets in it....I'd hate to walk away
from that history and am hoping to find a way to import it into RT. 

 

I'm thinking something very simple - just import the requestor, specify the
queue and then the history of the ticket would be just one large comment in
RT and mark the ticket as resolved. It would be nice to be able to preserve
the date the ticket was originally created, but I think I'm already pushing
my luck. I'm not worried about keeping the ticket #'s consistent - I don't
care if the RT ticket # doesn't match the old system's ticket #. 

 

Has anyone done anything along these lines? I'm figuring that writing some
Perl to handle the import is the way to go, but I don't know Perl at all, so
it would be quite a learning curve. 

 

I'd appreciate any hints, tips, advice, warnings etc.

Thanks!

Steve

 

 

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