[rt-users] Users Notification through RT.3.4.4

[Maxime Levasseur]

Dear  list

I want to be a little bit more proactive through my RT 3.4.4
Got a group called ' customers ' ( including x users ) and a queue 
called 'planned work'.
When a new ticket is opened or modified by a staff member in this queue, 
i want all the customers's group contacts to be notified by mail. With 
the right ACL policy, users will access to this queue though the web 
interface. I don't have any problem with this last point but with the 
mail notification job.

I suppose that i have to use a scrip like ' On Create Notify Other 
Recipients with template xxxxxx '  and then i'll  have to define ma 
recipient list into the template, but i'm not geek enough to find the 
easyest way to do it : )

Any help on this point will be appreciated.
Thanks again.

Merry Christmas.

Max.