[rt-users] Users Notification through RT.3.4.4

[Hugues Lepesant]

Have you try with a simple mailling list ?

Best regards,
Hug

Maxime Levasseur wrote:
> Dear  list
> 
> I want to be a little bit more proactive through my RT 3.4.4
> Got a group called ' customers ' ( including x users ) and a queue 
> called 'planned work'.
> When a new ticket is opened or modified by a staff member in this queue, 
> i want all the customers's group contacts to be notified by mail. With 
> the right ACL policy, users will access to this queue though the web 
> interface. I don't have any problem with this last point but with the 
> mail notification job.
> 
> I suppose that i have to use a scrip like ' On Create Notify Other 
> Recipients with template xxxxxx '  and then i'll  have to define ma 
> recipient list into the template, but i'm not geek enough to find the 
> easyest way to do it : )
> 
> Any help on this point will be appreciated.
> Thanks again.
> 
> Merry Christmas.
> 
> Max.
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Hugues Lepesant
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