AW: [rt-users] Comments / resolution included in resolved ticketemail?

[Torsten Brumm]

Hi ZB,

Small mistake:

CONDITION: ON RESOLVE
ACTION: NOTIFY REQUESTOR
TEMPLATE: Choose the one you have created.

Callto://torsten_brumm

 Thanks in advance
 ....
    : Torsten Brumm
    : IT Security Engineer
    :
    : Kuehne + Nagel
    : HAM - MI-C
    :
    : Ferdinand Strasse 29-33
    : 20095 Hamburg
    :
    : +49 (40) 329 15 199
    : +49 (40) 329 15 500
    :
    : torsten.brumm at kuehne-nagel.com
    : www.kn-portal.com
    : icq: 78258840
    ....  

> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
> von Torsten Brumm
> Gesendet: Montag, 7. November 2005 21:39
> An: 'ZB'; rt-users at lists.bestpractical.com
> Betreff: AW: [rt-users] Comments / resolution included in 
> resolved ticketemail?
> 
> Hi ZB,
> 
> Have you played around with the build in scrips? Creat a 
> Template with the answer you need and a scrip with the
> ACTION: ON RESOLVE
> CONDITION: NOTIFY REQUESTOR
> TEMPLATE: Choose the one you have created.
> 
> Callto://torsten_brumm
> 
>  Thanks in advance
>  ....
>     : Torsten Brumm
>     : IT Security Engineer
>     :
>     : Kuehne + Nagel
>     : HAM - MI-C
>     :
>     : Ferdinand Strasse 29-33
>     : 20095 Hamburg
>     :
>     : +49 (40) 329 15 199
>     : +49 (40) 329 15 500
>     :
>     : torsten.brumm at kuehne-nagel.com
>     : www.kn-portal.com
>     : icq: 78258840
>     ....  
> 
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
> > Gesendet: Montag, 7. November 2005 21:03
> > An: rt-users at lists.bestpractical.com
> > Betreff: [rt-users] Comments / resolution included in 
> resolved ticket 
> > email?
> > 
> > Hi
> > 
> > I'm trying to figure out a way to add comments to the email that's 
> > sent to notify a requestor that a ticket was resolved.
> > It's currently using the default
> > 
> > "According to our records, your request has been resolved. 
> If you have 
> > any further questions or concerns, please respond to this message."
> > 
> > but is there anyway to add the text of the comment that was 
> set when 
> > the ticket was actually resolved with this message also?
> > 
> > Thanks!
> > 
> > ZB
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > 
> > Buy your copy of our new book, RT Essentials, today! 
> > 
> > Download a free sample chapter from http://rtbook.bestpractical.com
> > 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Buy your copy of our new book, RT Essentials, today! 
> 
> Download a free sample chapter from http://rtbook.bestpractical.com
>