AW: [rt-users] Comments / resolution included in resolved ticket email?
Torsten Brumm
torsten.brumm at kuehne-nagel.com
Mon Nov 7 15:38:55 EST 2005
Hi ZB,
Have you played around with the build in scrips? Creat a Template with the
answer you need and a scrip with the
ACTION: ON RESOLVE
CONDITION: NOTIFY REQUESTOR
TEMPLATE: Choose the one you have created.
Callto://torsten_brumm
Thanks in advance
....
: Torsten Brumm
: IT Security Engineer
:
: Kuehne + Nagel
: HAM - MI-C
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm at kuehne-nagel.com
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....
> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
> Gesendet: Montag, 7. November 2005 21:03
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] Comments / resolution included in
> resolved ticket email?
>
> Hi
>
> I'm trying to figure out a way to add comments to the email
> that's sent to notify a requestor that a ticket was resolved.
> It's currently using the default
>
> "According to our records, your request has been resolved. If
> you have any further questions or concerns, please respond to
> this message."
>
> but is there anyway to add the text of the comment that was
> set when the ticket was actually resolved with this message also?
>
> Thanks!
>
> ZB
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