AW: [rt-users] Email notification on assignment

[ZB]

I haven't played around with scrips very much, but I'll definitely give that a 
shot.

Thanks!


ZB

On Monday 07 November 2005 3:42 pm, you wrote:
> Hi ZB again,
>
> Try also some scrips for the queue.
>
> Condition: OnOwnerChange
> Action: NotifyOwner
> Template: Transaction
>
> Try it out...
>
> PS: RT Essentials is a good Book!!!
> (http://www.amazon.com/gp/product/0596006683/002-0225203-3220017?v=glance&n
>= 283155&n=507846&s=books&v=glance)
>
> Callto://torsten_brumm
>
>  Thanks in advance
>  ....
>
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>     : Kuehne + Nagel
>     : HAM - MI-C
>     :
>     : Ferdinand Strasse 29-33
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>     :
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>
>     ....
>
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
> > Gesendet: Montag, 7. November 2005 21:05
> > An: rt-users at lists.bestpractical.com
> > Betreff: [rt-users] Email notification on assignment
> >
> > Hi All
> >
> > Is there anyway to have RT send an email to a user when a
> > ticket has been assigned to them? This seems like it may be
> > some config option I'm overlooking, or maybe it's done via a scrip?
> >
> > Thanks!
> >
> >
> > ZB
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