AW: [rt-users] Email notification on assignment

[Drew Barnes]

ZB wrote:
> I haven't played around with scrips very much, but I'll definitely give that a 
> shot.
>
> Thanks!
>   

You might look at 
http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail or 
http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail to 
accomplish what you are after.

>
> ZB
>
> On Monday 07 November 2005 3:42 pm, you wrote:
>   
>> Hi ZB again,
>>
>> Try also some scrips for the queue.
>>
>> Condition: OnOwnerChange
>> Action: NotifyOwner
>> Template: Transaction
>>
>> Try it out...
>>
>> PS: RT Essentials is a good Book!!!
>> (http://www.amazon.com/gp/product/0596006683/002-0225203-3220017?v=glance&n
>> = 283155&n=507846&s=books&v=glance)
>>
>> Callto://torsten_brumm
>>
>>  Thanks in advance
>>  ....
>>
>>     : Torsten Brumm
>>     : IT Security Engineer
>>     :
>>     : Kuehne + Nagel
>>     : HAM - MI-C
>>     :
>>     : Ferdinand Strasse 29-33
>>     : 20095 Hamburg
>>     :
>>     : +49 (40) 329 15 199
>>     : +49 (40) 329 15 500
>>     :
>>     : torsten.brumm at kuehne-nagel.com
>>     : www.kn-portal.com
>>     : icq: 78258840
>>
>>     ....
>>
>>     
>>> -----Ursprüngliche Nachricht-----
>>> Von: rt-users-bounces at lists.bestpractical.com
>>> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von ZB
>>> Gesendet: Montag, 7. November 2005 21:05
>>> An: rt-users at lists.bestpractical.com
>>> Betreff: [rt-users] Email notification on assignment
>>>
>>> Hi All
>>>
>>> Is there anyway to have RT send an email to a user when a
>>> ticket has been assigned to them? This seems like it may be
>>> some config option I'm overlooking, or maybe it's done via a scrip?
>>>
>>> Thanks!
>>>
>>>
>>> ZB
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>> Buy your copy of our new book, RT Essentials, today!
>>>
>>> Download a free sample chapter from http://rtbook.bestpractical.com
>>>       
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today! 
>
> Download a free sample chapter from http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati