[rt-users] Anonymous web submission of tickets (I know... CGI...)

[Ruslan Zakirov]

Why don't you want use SelfService?
It only needs registration page if you want allow user to create new accounts.

On 11/7/05, Kyle Altendorf <altendky at engr.orst.edu> wrote:
> I am looking for comments regarding a file to use as a
> non-authenticated ticket creation page.  I know the accepted
> practice is to write a CGI script to generate an email to the rt
> alias.  In fact, I did write one about three years ago.  Super
> simple for a general script, but a bit more complicated when
> considering the need to allow the user to specify values for all
> the custom fields.  Of course, I don't want to simply copy the
> current list of options into a static page.  I would like them
> to be read directly from the RT database.
>
> Does anyone have such a script already written that they would
> be willing to share?  I would use the one I wrote which had all
> the features I need except that in my absense over the past few
> years the file was lost.  If I can't find one from someone else,
> I guess it's time to relearn the RT API.  If I get it working,
> I'll be happy to share it with whomever wants a copy.  Free
> backup services if nothing else is how I see it, though
> hopefully someone would find it useful.
>
> thanks,
> kyle


--
Best regards, Ruslan.