[rt-users] Anonymous web submission of tickets (I know... CGI...)

[Kyle Altendorf]

I may still try to convince the admins that this (SelfService) 
is the best option, but they don't particularly want the users 
to be able to monitor the tickets.  Nor do they want the user to 
have to enter a password.  Also, I don't believe that RT 
supports the option of requiring that fields be filled out. 
Although we don't want to authenticate each user, we do want to 
require that they provide us with appropriate contact 
information.  Overall, it sounds like I'll be rewriting the 
script.  I'll be sure to post it when I get it done in case 
anyone else wants to use it.

-kyle

Ruslan Zakirov wrote:
> Why don't you want use SelfService?
> It only needs registration page if you want allow user to create new accounts.
> 
> On 11/7/05, Kyle Altendorf <altendky at engr.orst.edu> wrote:
> 
>>I am looking for comments regarding a file to use as a
>>non-authenticated ticket creation page.  I know the accepted
>>practice is to write a CGI script to generate an email to the rt
>>alias.  In fact, I did write one about three years ago.  Super
>>simple for a general script, but a bit more complicated when
>>considering the need to allow the user to specify values for all
>>the custom fields.  Of course, I don't want to simply copy the
>>current list of options into a static page.  I would like them
>>to be read directly from the RT database.
>>
>>Does anyone have such a script already written that they would
>>be willing to share?  I would use the one I wrote which had all
>>the features I need except that in my absense over the past few
>>years the file was lost.  If I can't find one from someone else,
>>I guess it's time to relearn the RT API.  If I get it working,
>>I'll be happy to share it with whomever wants a copy.  Free
>>backup services if nothing else is how I see it, though
>>hopefully someone would find it useful.
>>
>>thanks,
>>kyle
> 
> 
> 
> --
> Best regards, Ruslan.