[rt-users] Anonymous web submission of tickets (I know... CGI...)

[Andrew Xenides]

Cant you use the RT::Interface::CLI; perl module. You can then generate the
tickets with any values you want passed from a form...

use RT::Interface::CLI;
use RT;
RT::LoadConfig();
RT::Init();
use RT::Ticket;
use RT::CurrentUser;

my $CurrentUser = RT::Interface::CLI::GetCurrentUser();
my $ticket = new RT::Ticket($CurrentUser);
my $ticket_body = MIME::Entity->build(Data => "Body of ticket",
                                       Type => 'text/plain');
my %ticket_vals = ( Queue => 'Queue',
                      Subject => 'Subject',
                      Owner => 'Nobody',
                      Requestor => "email address",
                      InitialPriority => '10',
                      FinalPriority => '30',
                      MIMEObj => $ticket_body,
                    );
my ($id, $transaction_object, $err) = $ticket->Create(%ticket_vals);


I use this all the time to create tickets from cron.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kyle
Altendorf
Sent: Tuesday, November 08, 2005 6:16 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Anonymous web submission of tickets (I know... CGI...)

I am looking for comments regarding a file to use as a 
non-authenticated ticket creation page.  I know the accepted 
practice is to write a CGI script to generate an email to the rt 
alias.  In fact, I did write one about three years ago.  Super 
simple for a general script, but a bit more complicated when 
considering the need to allow the user to specify values for all 
the custom fields.  Of course, I don't want to simply copy the 
current list of options into a static page.  I would like them 
to be read directly from the RT database.

Does anyone have such a script already written that they would 
be willing to share?  I would use the one I wrote which had all 
the features I need except that in my absense over the past few 
years the file was lost.  If I can't find one from someone else, 
I guess it's time to relearn the RT API.  If I get it working, 
I'll be happy to share it with whomever wants a copy.  Free 
backup services if nothing else is how I see it, though 
hopefully someone would find it useful.

thanks,
kyle
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