[rt-users] Creating a ticket from Outlook

[Jan Hudec]

On Wed, Nov 09, 2005 at 13:02:43 +0000, John Paul Hayes wrote:
> Hi again,
> Sorry I dont think I was clear the first time.
> Here is the scenario:
> 
> I want to send a mail to a client from a email client such as outlook
> This outgoing mail needs to be recorded in the ticketing system and a copy
> then sent out to the client.
> 
> Is this possible?

Sure it is.

If you always need to send the mail to the same client for tickets in a
particular queue, just add that client to CC on that queue.

If you need to choose the client on a ticket basis, I suggest installing
the enhanced mailgate (wiki -> Contributions -> University of Oslo's RT
Page) and setting the Cc for the ticket being created via the
pseudo-header.

Of course the implicit first part is that you send the email to RT,
which creates a ticket and sends the new ticket text to whomever you
tell it vi Cc and respective Scrip (it's a default one).

--
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: Digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051109/731e5214/attachment.sig>