[rt-users] Creating a ticket from Outlook

[Jan Hudec]

On Wed, Nov 09, 2005 at 16:23:15 +0300, Danial Klimkin wrote:
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> Greetings John Paul!
> 
> John Paul Hayes wrote:
> > Here is the scenario:
> > 
> > I want to send a mail to a client from a email client such as outlook
> > This outgoing mail needs to be recorded in the ticketing system and a
> > copy then sent out to the client.
> > 
> > Is this possible?
> 
> To: <client>
> CC: <rt_email>
> 
> Client should reply via "Reply All" function.
> May be you'll have to use rt_comment (not response) email address.

No, that won't work. But as I said in the other mail, it will work to
ask RT to CC the message. First get the mail patches from University of
OSLO's RT page and then send the mail as:

To: <rt_email>
Subject: <blablabla>

Cc: <client>
(that is in the *BODY*). The patched mailgate should add the client to
Cc list on the ticket and forward them the mail.

--
						 Jan 'Bulb' Hudec <bulb at ucw.cz>
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