[rt-users] What happens to mail when aliases queue name incorrect?

[Mark Farver]

Stephen Turner wrote:

> Quick question - does anyone know what happens to email sent to RT 
> when the queue name specified in the mail aliases file does not match 
> a queue name in RT?
>
> A user recently changed their queue name and our automatic update of 
> the aliases file did not seem to work. I'm trying to figure out what 
> happened to the mail that was sent since the queue name change.
>


RT's mailgate program rejects the mail and returns an error if the queue 
does not exist or the RT server is unavailable.  If your MTA is 
correctly configured the mail should go back into the queue to be 
retried later, or bounce  back to the sender.

Mark Farver