[rt-users] Re: "More About user" section not appearing when viewing tickets submitted by users who are granted rights in RT

[Aaron Nichols]

Just re-posting one more time to see if anyone has suggestions for why
this may be happenning...

Thanks again,
Aaron

On 11/8/05, Aaron Nichols <adnichols at gmail.com> wrote:
> Hello Everyone,
>     Since this has been the case since I installed RT 3.4.2 and is
> still true in 3.4.4, I assume this is either a config issue on my end
> or 'by design'. When viewing a ticket submitted by a user who is not
> granted rights in RT (user was created automatically upon email
> submission) I get a section under "Links" labeled "More About
> Lastname, Firstname...". I can click that link to get more info about
> them. This section also lists other tickets they have open and any
> comments about them in that section below.
>
> I do not see this section when viewing ticket submitted by users who
> have rights in RT, even when they submit the ticket via email. Why is
> that and is there some way to make it so that I can see this
> information for users who are granted rights in RT as well as "non
> privileged" users? Most users who are granted rights were setup
> manually vs. being automatically created via email - could it be some
> formatting problem with the way the users were originally setup?
>
> Running RT 3.4.4 w/ fastcgi. Glad to provide additional details if desired.
>
> Thanks again, great product - it says a lot (to me, if to nobody else)
> that this is really the only issue I have with RT so far.
>
> Aaron
>