AW: [rt-users] where can I found "dictionary" in RT 3.5.5?

[Torsten Brumm]

Yes, this sounds also to me really usefull. I'm fighting at the moment with
the same situation.

Image the following: You are a helpdesk and you will choose under pressure
the options:

Category	Type	Item
Software	Apple	Failure
Software	Apple	Installation
Software	Apple	Update
Hardware	HP	Installation
Hardware	HP	Repair
Hardware	HP	Crash
Telco		D2	New Number
Telco		D2	Stolen

Etc.

If you now have a deeper look for the custom fields:

1. CF: Category -> Options are Software, Hardware and Telco. If you choose
Hardware
2. CF: Type -> will only shows the Entries for HP in this case and if you
choose one of them you get only
3. CF: Item -> the value from:Hardware:HP:Installation or Repair or Crash

This is i think a really usefull feature....


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> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag 
> von Todd Chapman
> Gesendet: Donnerstag, 10. November 2005 15:16
> An: Jan Hudec
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] where can I found "dictionary" in RT 3.5.5?
> 
> On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:
> > 
> > I can't imagine how that would be useful. Perhaps I don't really 
> > understand what you mean. How do you want to use it?
> > 
> > --
> > 						 Jan 'Bulb' 
> Hudec <bulb at ucw.cz>
> 
> I think what he wants is a custom field that has options that 
> change based on the selection in another custom field.
> Something that would require Javascript or XForms.
> 
> -Todd
> 
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