[rt-users] where can I found "dictionary" in RT 3.5.5?

[Ruslan Zakirov]

IMHO for two years this is part of the WishList(see wiki)

On 11/10/05, Torsten Brumm <torsten.brumm at kuehne-nagel.com> wrote:
> Yes, this sounds also to me really usefull. I'm fighting at the moment with
> the same situation.
>
> Image the following: You are a helpdesk and you will choose under pressure
> the options:
>
> Category        Type    Item
> Software        Apple   Failure
> Software        Apple   Installation
> Software        Apple   Update
> Hardware        HP      Installation
> Hardware        HP      Repair
> Hardware        HP      Crash
> Telco           D2      New Number
> Telco           D2      Stolen
>
> Etc.
>
> If you now have a deeper look for the custom fields:
>
> 1. CF: Category -> Options are Software, Hardware and Telco. If you choose
> Hardware
> 2. CF: Type -> will only shows the Entries for HP in this case and if you
> choose one of them you get only
> 3. CF: Item -> the value from:Hardware:HP:Installation or Repair or Crash
>
> This is i think a really usefull feature....
>
>
> Callto://torsten_brumm
>
>  Thanks in advance
>  ....
>     : Torsten Brumm
>     : IT Security Engineer
>     :
>     : Kuehne + Nagel
>     : HAM - MI-C
>     :
>     : Ferdinand Strasse 29-33
>     : 20095 Hamburg
>     :
>     : +49 (40) 329 15 199
>     : +49 (40) 329 15 500
>     :
>     : torsten.brumm at kuehne-nagel.com
>     : www.kn-portal.com
>     : icq: 78258840
>     ....
>
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag
> > von Todd Chapman
> > Gesendet: Donnerstag, 10. November 2005 15:16
> > An: Jan Hudec
> > Cc: rt-users at lists.bestpractical.com
> > Betreff: Re: [rt-users] where can I found "dictionary" in RT 3.5.5?
> >
> > On Thu, Nov 10, 2005 at 07:44:28AM +0100, Jan Hudec wrote:
> > >
> > > I can't imagine how that would be useful. Perhaps I don't really
> > > understand what you mean. How do you want to use it?
> > >
> > > --
> > >                                              Jan 'Bulb'
> > Hudec <bulb at ucw.cz>
> >
> > I think what he wants is a custom field that has options that
> > change based on the selection in another custom field.
> > Something that would require Javascript or XForms.
> >
> > -Todd
> >
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> >
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> >
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>
> _______________________________________________
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>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today!
>
> Download a free sample chapter from http://rtbook.bestpractical.com
>


--
Best regards, Ruslan.