[rt-users] Stumped! Assign ticket to someone

[Stephen Turner]

At Thursday 11/10/2005 11:26 AM, JP Chilumula wrote:
>Amigos,
>
>Just wondering whether any of you could give me some
>pointers on what I am doing wrong.
>
>I've installed RT and..
>1) created several queues
>2) added a group InfolabAdmins as Watchers (AdminCC)
>3) changed the rights on the group globally to
>superuser
>
>Now, if I want to change the owner of the ticket, none
>of the members of InfolabAdmins show up in the
>dropdown. The dropdown just has Nobody.
>
>Also, the group is not showing up in Current watchers
>of a ticket.
>
>Any help is highly appreciated!
>
>Thank you!
>JP.

>Strange as it may seem, superusers don't appear in the list of potential 
>owners. You'll have to grant OwnTicket on the queues to InfolabAdmins

Steve