[rt-users] Stumped! Assign ticket to someone

[Roy El-Hames]

I think JP is using version > 3.4.3,
from memory somewhere in the README. super user does not automatically 
have own tickets right..
Roy

Stephen Turner wrote:

>
> At Thursday 11/10/2005 11:26 AM, JP Chilumula wrote:
>
>> Amigos,
>>
>> Just wondering whether any of you could give me some
>> pointers on what I am doing wrong.
>>
>> I've installed RT and..
>> 1) created several queues
>> 2) added a group InfolabAdmins as Watchers (AdminCC)
>> 3) changed the rights on the group globally to
>> superuser
>>
>> Now, if I want to change the owner of the ticket, none
>> of the members of InfolabAdmins show up in the
>> dropdown. The dropdown just has Nobody.
>>
>> Also, the group is not showing up in Current watchers
>> of a ticket.
>>
>> Any help is highly appreciated!
>>
>> Thank you!
>> JP.
>
>
>> Strange as it may seem, superusers don't appear in the list of 
>> potential owners. You'll have to grant OwnTicket on the queues to 
>> InfolabAdmins
>
>
> Steve
>
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