[rt-users] Stumped! Assign ticket to someone

[Ruslan Zakirov]

http://wiki.bestpractical.com/index.cgi?SuperUser

On 11/10/05, Stephen Turner <sturner at mit.edu> wrote:
>
> At Thursday 11/10/2005 11:26 AM, JP Chilumula wrote:
> >Amigos,
> >
> >Just wondering whether any of you could give me some
> >pointers on what I am doing wrong.
> >
> >I've installed RT and..
> >1) created several queues
> >2) added a group InfolabAdmins as Watchers (AdminCC)
> >3) changed the rights on the group globally to
> >superuser
> >
> >Now, if I want to change the owner of the ticket, none
> >of the members of InfolabAdmins show up in the
> >dropdown. The dropdown just has Nobody.
> >
> >Also, the group is not showing up in Current watchers
> >of a ticket.
> >
> >Any help is highly appreciated!
> >
> >Thank you!
> >JP.
>
> >Strange as it may seem, superusers don't appear in the list of potential
> >owners. You'll have to grant OwnTicket on the queues to InfolabAdmins
>
> Steve
>
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--
Best regards, Ruslan.