[rt-users] Resolve Tickwt with one Click
Roderick A. Anderson
raanders at acm.org
Fri Nov 11 17:06:59 EST 2005
Travis Campbell wrote:
> On Fri, Nov 11, 2005 at 09:51:17AM -0800, Roderick A. Anderson wrote:
>
>>Checking the Wiki I didn't see any mention of a method to Resolve a
>>Ticket ( within RT ) with one click - no comment no submit changes
>>button. Just Resolve the ticket.
>>
>>And even better would be that only the Owner could do this. Anyone else
>>would be, given their permissions, sent to the normal Comment/Resolve
>>page or error page.
>>
>>I could do this via a separate web page but it would be a good-thing to
>>do it from within RT.
>>
>>Looks to be a customization of the Ticket Display page and a custom action.
>>
>>Anyone done this?
>
>
> Modify Ticket/Elements/Tabs and change the Resolve link so it doesn't
> have an Action=Comment associated with it.
Thanks Travis. I look at this.
Rod
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