[rt-users] Set Priority via Email

[Ruslan Zakirov]

May it's too late, but the wiki has another variant:
http://wiki.bestpractical.com/index.cgi?SetTicketPropertiesViaMail

On 11/11/05, Brad Pinkston <bradp at newmediagateway.com> wrote:
> Trey Brackenridge was nice enough to help me out.  This was easy to do
> and works perfectly.  I've copied the list on this so that it gets added
> into the archive.
>
> ---------------------
>
> Have a look at
> http://archives.free.net.ph/message/20050222.154843.2f4d3874.en.html
>
> I have not done it with ExtractCustomFieldValues, but I am currently
> setting priority via email with the below Scrip.  It looks for an email
> header named "X-RT-Priority: <priority_value>".
>
>    Desc: SetInitialPriority
>    Cond: On Create
>    Action: User Defined
>    Template: Global: Blank
>    Stage: TransactionCreate
>
>    Custom Cond:
>    Custom Prep:
>      return(1);
>    Custom Cleanup:
>      my $Transaction = $self->TransactionObj;
>      my $FirstAttachment = $Transaction->Attachments->First;
>      unless ( $FirstAttachment ) { return 1; }
>
>      my $priority = $FirstAttachment->GetHeader("X-RT-Priority");
>
>      if ($priority) {
>         $self->TicketObj->SetPriority($priority);
>         $RT::Logger->info("Found X-RT-Priority.  Set priority to:
> $priority :");
>      }
>
>      return( 1 );
>
>
>
> I hope this is helpful.
> Trey
>
> ------------------------------------------------------------------------
>
> Brad Pinkston
> Sr. Linux Systems Administrator
> E: bradp at newmediagateway.com
> O: 214.206.3485
> M: 469.682.6487
> F: 303.496.2712
> http://support.newmediagateway.com
>
> -----Original Message-----
> From: Torsten Brumm [mailto:tob at brummix.de]
> Sent: Friday, November 11, 2005 8:28 AM
> To: Brad Pinkston
> Subject: Re: [rt-users] Set Priority via Email
>
> Hi Brad,
>
> can you pls explain how you have seted up? I'm fighting with this since
> some weeks under RT 3.4.4 without success till now. Can you explain how
> you have done this and which RT Version you are use?
>
> Thanks
>
> Torsten
> Brad Pinkston schrieb:
>
> > Has anyone used the contrib action ExtractCustomFieldVaules to set
> > priority? I'm currently using it to populate custom fields
> beautifully.
> >
> > Brad Pinkston
> > Sr. Linux Systems Administrator
> > _bradp at newmediagateway.com_ <mailto:bradp at newmediagateway.com>
> > office: 214.206.3485
> > mobile: 469.682.6487
> > eFax: 303.496.2712
> > _http://support.newmediagateway.com_
> <http://support.newmediagateway.com/>
> >
> >-----------------------------------------------------------------------
> -
> >
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> >
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>
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--
Best regards, Ruslan.