[rt-users] Scrip Help

[MikeHamilton at clovisusd.k12.ca.us]

I had a tech make a suggestion that I think would be cool - we have users 
that will put the entire request in the Subject line of the email that 
opens the ticket. Would it be possible to write a scrip that would look at 
the length of the subject line and copy the line into the body instead? It 
would be fine to replace the long subject line with something like "Long 
Subject" or even truncate the subject line to like 20 characters.
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