[rt-users] Scheduling of RT tickets or calendar integration?

[Scott Muller]

Mike Dent wrote:
> I sent this to the list 6 months ago, just wondered if anybody had
> found a decent
> way around this one?
> 
> thanks
> Mike
> 
> ---------- Forwarded message ----------
> From: Mike Dent <mcdent at gmail.com>
> Date: Jun 9, 2005 7:32 PM
> Subject: Scheduling of RT tickets or calendar integration?
> To: rt-users at lists.bestpractical.com
> 
> 
> Hi,
> is there any way to schedule tickets in RT and have these displayed in
> some kind of calendar, webcal or similar?
> 
> It would be nice to be able to view available dates/times and then
> schedule tickets to these empty
> 'slots' .
> 
> I cant find any mention of this functionality on the wiki or google.
> 
> Thanks
> Mike

Mike,

I have recently created a link from RT to a web calendar
http://www.k5n.us/webcalendar.php

It's a bit of a hack but it seems to work OK. Basically whenever a 
"Starts" or "Due" date is set in a ticket, it creates an entry in the 
calendar for that user. At the moment you have to have the same user 
names in webcal and RT. I have a global scip that fires of a perl script 
to create the calendar entries. Be warned the RT scrip is very rough, 
and the perl code even rougher !

I have just had a quick look at the code and it does actually remap one 
RT user to a different Webcal user. A real programmer may be able to use 
this as a basis for a real interface.


-- 

Scott Muller                             smuller at netcommplete.com.au
Senior Communications Consultant         Mobile : +61 (0)4388 300 82
NetCommplete Pty Ltd                     Phone  : +61 (0)2 6331 4773
http://www.netcommplete.com.au           Fax    : +61 (0)2 6331 4909