[rt-users] Notifying requestor/owner of a ticket update

[Stewart Tranter]

Hello,

I want notify the requestor and the owner when a ticket has been 
updated.  What is the best way to do this, is it using a scrip?

Kind regards,

Stewart
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Stewart Tranter
Computing Services
Loughborough University

E:  s.g.tranter at lboro.ac.uk
W:  http://www.lboro.ac.uk/computing/
T:  +44 (0) 1509 223719
F:  +44 (0) 1509 223989
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