[rt-users] Notifying requestor/owner of a ticket update

[Ruslan Zakirov]

On 11/22/05, Stewart Tranter <S.G.Tranter at lboro.ac.uk> wrote:
> Hello,
>
> I want notify the requestor and the owner when a ticket has been
> updated.  What is the best way to do this, is it using a scrip?
Yes, scrips. RT has all you need.

>
> Kind regards,
>
> Stewart
> ------------------------------------------------
> Stewart Tranter
> Computing Services
> Loughborough University
>
> E:  s.g.tranter at lboro.ac.uk
> W:  http://www.lboro.ac.uk/computing/
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> F:  +44 (0) 1509 223989
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--
Best regards, Ruslan.