[rt-users] Every user who sends a ticket to RT gets "added" to the DB?

[Piszcz, Justin]

Does anyone know how to deal with this-particularly when dealing with
spam?

When I load a ticket, the top half loads quickly, but when the part
loads concerning who I assign it to, it pauses for 5-10 seconds.

I've been told each time a user e-mails RT, RT creates a new user for
that e-mail address.

This is great, except when probably 98% of the users are spam.

 

Any ideas how to fix this?

 

Justin.

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