[rt-users] Every user who sends a ticket to RT gets "added" to the DB?

[Stephen Turner]

At Monday 11/28/2005 08:19 AM, Piszcz, Justin wrote:

>Does anyone know how to deal with this­particularly when dealing with spam?
>When I load a ticket, the top half loads quickly, but when the part loads 
>concerning who I assign it to, it pauses for 5-10 seconds.
>I’ve been told each time a user e-mails RT, RT creates a new user for that 
>e-mail address.
>This is great, except when probably 98% of the users are spam.
>
>Any ideas how to fix this?
>
>Justin.

Probably best to implement a spam filter to get rid of the spam before it 
hits RT.

Note that this may not be the reason for your ticket display pausing.

Steve