[rt-users] $ParseMessageForTicketCcs for correspondence?

Jesse Vincent jesse at bestpractical.com
Tue Nov 29 03:19:19 EST 2005




On Mon, Nov 28, 2005 at 11:33:02PM -0800, Tim Berger wrote:
> It appears that $ParseNewMessageForTicketCcs is for new tickets only,
> not for ongoing ticket email based correspondence.  I've looked in the
> FAQ and archived messages, but I haven't been able to find a clear,
> safe, way of adding non-duplicate CC's to a ticket for email
> correspondence in a similar manner as $ParseNewMessageForTicketCcs.
> 
> Hints anyone?

One. Be very, very careful. This would mean that anyone could add
themselves as a cc to all of your tickets, just by "spamming" you.


> Sorry if I've missed anything obvious.
> 
> Thanks!
> --
> -Tim
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