[rt-users] How to create "preps" in RT

[Todd Chapman]

You need to install RT's RTFM extension:

http://www.bestpractical.com/rtfm/

On Tue, Nov 29, 2005 at 09:16:51AM -0600, Onkar Singh wrote:
> Hello,
> 
> I want to create a number of pre-compiled email templates, which the user
> can select and that will be added to the reply to the ticket. For example,
> a template or a prep can be called "Regular" and this will have the
> contents:
> 
> "Hi,
> 
> Thank you for sending us the email.
> 
> xxx
> 
> 
> Thank you,
> 
> Onkar Singh"
> 
> 
> 
> So, let us say, there are three such templates (or "preps" as we like to
> call them), and each one has a different content. I can select the
> appropriate template from a list, and that will add the contents of this
> template to the reply section of the ticket. Now, I can add my own content
> to this (by replacing xxx) and send the ticket when I am done.
> 
> If you can guide me as to how this can be done, and if possible give me an
> example, I will really appreciate it.
> 
> Thanks
> onkar
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
> 
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html