[rt-users] strange errors from mailgate

[Vivek Khera]

Lately, I've been seeing these in my mail queue:


88E86B860     53247 Wed Nov 30 14:05:57  MAILER-DAEMON
(temporary failure. Command output: An Error Occurred  
=================  500 Internal Server Error)

Basically, the mailgate is getting the "500 Internal Server Error"  
from the REST interface to the web server, and reporting a tempfail  
to the mail server (Postfix).

However, the big problem here is that the web server succeeded in  
creating that ticket.  So now when the mail server retries to give  
the message to rt-mailgate, it will create yet another ticket.

There are no errors in the web server log for the corresponding time  
from the mail server logs of when this error happened.

A similar thing happened a few days ago and cleared itself up after  
stopping/restarting the web server.  Today this did not help.

RT 3.4.4 running under FastCGI in Apache 2 on FreeBSD 6.0 with Perl  
5.8.7 all installed from FreeBSD ports at the start of November.

Any clues would be appreciated.