[rt-users] strange errors from mailgate

[Jesse Vincent]

On Wed, Nov 30, 2005 at 02:29:35PM -0500, Vivek Khera wrote:
> Lately, I've been seeing these in my mail queue:
> 
> 
> 88E86B860     53247 Wed Nov 30 14:05:57  MAILER-DAEMON
> (temporary failure. Command output: An Error Occurred  
> =================  500 Internal Server Error)
> 
> Basically, the mailgate is getting the "500 Internal Server Error"  
> from the REST interface to the web server, and reporting a tempfail  
> to the mail server (Postfix).
> 
> However, the big problem here is that the web server succeeded in  
> creating that ticket.  So now when the mail server retries to give  
> the message to rt-mailgate, it will create yet another ticket.
> 
> There are no errors in the web server log for the corresponding time  
> from the mail server logs of when this error happened.
> 
> A similar thing happened a few days ago and cleared itself up after  
> stopping/restarting the web server.  Today this did not help.

I'm betting this is a timeout. try upping the --timeout on your
rt-mailgate commandline?

> 
> RT 3.4.4 running under FastCGI in Apache 2 on FreeBSD 6.0 with Perl  
> 5.8.7 all installed from FreeBSD ports at the start of November.
> 
> Any clues would be appreciated.
> 
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