[rt-users] Editing Custom Fields on Update...

Jay R. Ashworth jra at baylink.com
Sat Oct 1 14:58:44 EDT 2005


[ Re: getting the ticket-level custom fields on the transaction edit
screen ]

On Thu, Sep 29, 2005 at 11:15:54AM +0100, Brent wrote:
> This worked for me on 3.4.3, thanks for pointing me to this.
> Along with the instructions from
> http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate
> 
> 
> --- share/html/Ticket/Display.html      2005-08-31 01:50:19.000000000 -0700
> +++ local/html/Ticket/Display.html      2005-09-29 02:50:52.000000000 -0700
> @@ -146,6 +146,11 @@
>      my @BasicActions = ProcessTicketBasics(ARGSRef => \%ARGS,
> TicketObj=>$TicketObj);
>      my @results = ProcessTicketLinks( TicketObj => $TicketObj, ARGSRef =>
> \%ARGS);
>  
> +    if ($RT::CustomFieldsOnReply) {
> +        my @cf_results = ProcessTicketCustomFieldUpdates(ARGSRef =>
> \%ARGS);
> +        push(@results, @cf_results);
> +    }
> +
>      push (@Actions, @BasicActions, @results);
>  }

I'll look at that this week; thanks Brent.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

	"NPR has a lot in common with Nascar... we both turn to the left."
		- Peter Sagal, on Wait Wait, Don't Tell Me!



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