[rt-users] Tickets visible to same group members only, how?

Jay R. Ashworth jra at baylink.com
Sat Oct 1 15:04:44 EDT 2005

On Thu, Sep 29, 2005 at 04:02:09PM -0400, Vance Vagell wrote:
> We would like to group our customers by company, and allow any customer
> within each company to see all tickets created by others from their
> company.  They should not see tickets created by those outside their
> company (i.e. group).  I have been fiddling with the groups for some
> time to get this to work, but cannot get the permissions correct.  Any
> suggestions?

Like me, I suspect you're using RT to track outward-facing tickets (for
multiple external organizations) rather than in an internal
(corporate/university) environment... and you've discoverd, as I have,
that RT isn't really designed for that; it doesn't provide obvious ways
to group tickets for access and reporting based on those external
administrative spans of control.

I'm still looking for the best solution to this myself; I'm not yet a
proficient RT hacker, though I suspect that it could be extended to
understand "clients" in a more first-class way than it does now.  I'll
be watching with interest to see what replies you get here.

-- jra
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

	"NPR has a lot in common with Nascar... we both turn to the left."
		- Peter Sagal, on Wait Wait, Don't Tell Me!

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