[rt-users] [ANNOUNCE] Paper shredders remained in the last century

Ruslan Zakirov ruslan.zakirov at gmail.com
Mon Oct 3 14:37:15 EDT 2005

On 10/3/05, Todd Chapman <todd at chaka.net> wrote:
> On Mon, Oct 03, 2005 at 08:25:31PM +0400, Ruslan Zakirov wrote:
> > On 10/3/05, Todd Chapman <todd at chaka.net> wrote:
> > > The module doesn't check for dependency on IO::String.
> > Oh, may be, but I've commited change that get rid of this requirement.
> > PerlIO::scalar does the same. Commited to svn, grab it from
> > https://opensvn.csie.org/rtx_shredder or
> > http://opensvn.csie.org/rtx_shredder.
> >
> Ruslan,
> I was shredding some tickets in production database (with backup)
You were shredding from WebUI or CLI?

> and got a call that a ticket I was _not_ shredding was missing
> some transactions and requestors. Once I suspended the shredder

> and redisplayed the ticket a few times everything started showing
> up again.
> What would cause this? Is it a side-effect of the shredder design?
I don't think that shredder may cause this, because it's designed to
die if it changes RT API. It doesn't override any RT methods. Only one
thing I can imagine that RT DB cache works bad under some conditions.

> -Todd

Best regards, Ruslan.

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