[rt-users] problem when trying to cc people RE tickets

[Kevin Bailey]

i've actually RTFM and it looks like i should use the admin cc to get 
comments cc'd out.

one thing which could be made clearer maybe - when you click on comment 
the cc field is shown at the top of the screen.

this obviously looks as if the comment will be cc'd out.

maybe this field could be left out - or at least a note could be placed 
there.

thanks,

kev


Kevin Bailey wrote:

> hi,
>
> i seem to have a problem when trying to cc people RE tickets.
>
> if i manually type in the email address into the cc field it works 
> fine.  but if i add them as a person to the cc list and then comment 
> on a ticket the email does not seem to get sent.
>
> any ideas?
>
> thanks
>
> kevin bailey
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