[Rt-devel] Re: [rt-users] Modification: Showing tickets in queues you watch on the front page

[Andy Moran]

Okay I figured this out myself after looking through some other RT code
and brushing up my perl syntax.

I have attached  the code to list all unowned unresolved tickets in all
the queues that the current logged in user is a watcher of.   Drop this
"MyQueues" into /usr/local/rt3/local/html/Elements/MyQueues and copy
/usr/local/rt3/share/html/index.html to
/usr/local/rt3/local/html/index.html and add:
<& /Elements/MyQueues &>
<BR>

where appropriate.


Andy Moran wrote:
> Okay I didn't get any response on this so I'm gonna include rt-devel and
> see if I get any bites.
> 
> I found code to do it for RT2, but it breaks under Rt3:
> 
> my $userEmail = $session{'CurrentUser'}->EmailAddress;
> my $queueCount = 0;
> my $Queues = new RT::Queues($session{'CurrentUser'});
> $Queues->UnLimit();
> 
> my $Tickets = new RT::Tickets ($session{'CurrentUser'});
> $Tickets->ClearRestrictions;
> $Tickets->LimitOwner(VALUE => "Nobody");
> $Tickets->LimitStatus(VALUE => "resolved", OPERATOR => '!=');
> $Tickets->LimitStatus(VALUE => "dead", OPERATOR => '!=');
> 
> while (my $queue = $Queues->Next) {
>                  my $watcherEmails = $queue->Watchers()->EmailsAsString();
>      next if $watcherEmails !~ /\b$userEmail/;
>      $queueCount++;
>      $Tickets->LimitQueue(VALUE => $queue->id);
> }
> 
> $Tickets->OrderBy(FIELD => 'Priority', ORDER => 'DESC');
> $Tickets->RowsPerPage(25);
> 
> 
> The Rt3 way seems to be about using query strings.. but I'm missing the
> part where I'm searching all queues that the current user is a watcher on.
> 
> Any help would be awesome.. thanks!
> 
> --Andy
> 
> 
> 
> Andy Moran wrote:
> 
>>Hi guys,
>>
>>I'm setting up an Rt3 instance.  I'd like to change the front page for
>>privileged users so instead of showing "X newest onowned tickets", it
>>only shows "X newest unowned tickets in the queues I watch.."
>>
>>I know I need to copy share/html/Elements/MyRequests to
>>local/html/Elements/MyRequests and modify it somehow to only show queues
>>that the person logged in is a watcher on.   But I don't wanna learn the
>>entire RT API to just change this one bit.. If anyone could tell me the
>>code I need, I'd be grateful.. thanks!
>>
>>
>>
>>
>>
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> 
> 
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