[rt-users] Rt-crontool - escalate priority
tmaciak at ci.grand-rapids.mi.us
tmaciak at ci.grand-rapids.mi.us
Thu Oct 6 09:54:11 EDT 2005
I am trying to get the escalate priority script working by using rt-crontool in my linux box
Root crontab. This is what I have placed in the crontab to run:
*/2 * * * * /opt/rt3/bin/rt-crontool --action RT::Action::EscalatePriority
Following are the results I get from cron:
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>
Can't call method "Rollback" on an undefined value at /opt/rt3/local/lib/RT_Local.pm line 111.T.J. Maciak
Anybody have any ideas?
I have read something about a rt-user account, but I dont have one of these. The only accounts I have
On RT are: root and RT_System. On my linux box, rt is run as user "apache" via root.
Any help is appreciated.
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
More information about the rt-users
mailing list