[rt-users] Rt-crontool - escalate priority

[tmaciak at ci.grand-rapids.mi.us]

 Well I found out if I run the script as "root" from the linux box with this command:
./rt-crontool --search RT::Search::ActiveTicketsInQueue  --search-arg "Queue Name" --action RT::Action::EscalatePriority

Then it works.

If I do it in cron with this command:
Cron <root at devhelpdesk> /opt/rt3/bin/rt-crontool --search RT::Search::ActiveTicketsInQueue  --search-arg "Queue Name" --action RT::Action::EscalatePriority
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

Can't call method "Rollback" on an undefined value at /opt/rt3/local/lib/RT_Local.pm line 111.


Anyone have any ideas or suggestions?

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448



-----Original Message-----
From: Maciak, TJ 
Sent: Thursday, October 06, 2005 9:54 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Rt-crontool - escalate priority

I am trying to get the escalate priority script working by using rt-crontool in my linux box Root crontab.  This is what I have placed in the crontab to run:

*/2 * * * * /opt/rt3/bin/rt-crontool --action RT::Action::EscalatePriority

Following are the results I get from cron:

X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/root>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=root>
X-Cron-Env: <USER=root>

Can't call method "Rollback" on an undefined value at /opt/rt3/local/lib/RT_Local.pm line 111.T.J. Maciak

Anybody have any ideas?
I have read something about a rt-user account, but I don’t have one of these.  The only accounts I have On RT are:  root and RT_System.  On my linux box, rt is run as user "apache" via root.

Any help is appreciated.

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
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