[rt-users] auto merging tickets

[steven collins]

I tried to add the code from:

http://archives.free.net.ph/message/20040319.180325.27528377.en.html

Into the "new scripts" section but it just returns "Action not found". It seemed simple enough so I must be doing something wrong. Anyone want to point me in the right direction?

-steven

* Marc A. Runkel (marc at tiosky.com) wrote:
> Search for "NAGIOS" on the wiki and you'll find a scrip that can be tailored to do what you need.
>  
> m.
> 
> ________________________________
> 
> From: rt-users-bounces at lists.bestpractical.com on behalf of scollins
> Sent: Wed 10/5/2005 9:56 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] auto merging tickets
> 
> 
> 
> Is there a way to auto merge tickets with the same subject line (for
> instance when a user opens multiple tickets in a row)? Or is there a
> simple mysql command that I'm lacking that might accomplish this for
> me?
>