[rt-users] Custom Fields Form

[Stephen Turner]

At Thursday 10/6/2005 05:15 PM, you wrote:
>Sorry to ask such a basic question, but I'm new to RT3 and want to create a
>form for each of five queues with the ability to input values into custom
>fields.  What is the best way to do this?  Is there a special format for the
>email when using mailgate?  Do I need to build a form that accesses the DB
>directly?
>
>Please advise.

Hello Brad,

Welcome to RT. I think the best way to do what you want is one web form for 
each queue, each form sending email to the queue's email address. There's 
no special email format required to do that.

To get the custom field values from the form into RT, you should use Dirk 
Pape's excellent ExtractCustomFieldValues add-on (see 
http://wiki.bestpractical.com/index.cgi?Contributions under the Scrip 
Actions heading). This does involve adding extra headers to the  mail sent 
from the form to the RT mailgate.

Good luck.

Steve