[rt-users] Hooks to an external application

Ruslan Zakirov ruslan.zakirov at gmail.com
Sat Oct 8 19:26:19 EDT 2005

On 10/9/05, Garth Johnson <growlf at biocede.com> wrote:
> I have a need to connect a specific queue in my RT to an external
> application for specific entries.  For example, if a user requests a new
> account to be made in the 'Remote Accounts' queue and IS a member of the
> proper group AND all the required fields are filled - kick off an
> external application to build the account and await final 'okey dokey'
> from the admin to send out the 'new account info email' and finalize
> it.  ..and then modify the same methods for other account changes/requests.
> Are there any folx out there that either know where to look for an
> example of this sort of thing (I have looked, but came up dry) or that
> have such a thing they are willing to share?  I already have the account
> building application completed, I just need RT to trigger it somehow.  I
> assume scrips are the way, but am having difficulty wrapping my head
> around the 'how' of it.   Is there more documentation somewhere or
> examples on usage that area long this line?
http://wiki.bestpractical.com/index.cgi?WriteCustomAction ?

> Thanks in advance,
> Garth Johnson
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Best regards, Ruslan.

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