[rt-users] Upgrade from 3.0.11 -> 3.4.4. Am I missing something?

[Drew Barnes]

Try deleting rtdir/var/mason_data/*

Rob W.W. Hooft wrote:
> Having received my copy of RT Essentials, I have tried to upgrade my 
> RT3.0.x system to 3.4.4 today. I first made a complete copy of the 
> mysql database such that I would not be sensitive to upgrade 
> disasters. The upgrade of that copied database worked fine, but at 
> some point, the comments and correspondences in the ticket histories 
> showed up only as a single line, without their contents. This happened 
> in the 3.0 as well as the 3.4 version (running in two separate 
> apache/mod_perl instances), and it caused me lots of sweat. I have 
> been playing with the different daemons running on the server, and 
> concluded that I probably had a resource problem: with one version of 
> RT running at a time it seemed to work.
>
> So I decided to finalize the upgrade with a single 3.4 database.
>
> You guess what happens: I now have only one line per transaction 
> again, and no way of getting the contents of the comments or 
> correspondence visible any more.....
>
> Help?
>
> Rob Hooft
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati