SV: [rt-users] Refresh problem and duplicate comments

[Joby Walker]

The update happens in Ticket/Display.html

Joby Walker
ITI SSG, University of Washington


Hilde T Lauvset Rafaelsen wrote:
> Hi,
> 
> I use version 3.4.2. 
> 
> This update function were is it? In what file?
> 
> Hilde 
> 
> -----Opprinnelig melding-----
> Fra: Roy El-Hames [mailto:rfh at pipex.net] 
> Sendt: 10. oktober 2005 16:28
> Til: Hilde T Lauvset Rafaelsen
> Emne: Re: [rt-users] Refresh problem and duplicate comments
> 
> If you look closley you'll notice that its not displayed multiple times, you have actually submitted an update on each refresh ..
> what version of RT are you using, in earlier versions the update function returns you to Update.html, you need to modify that so it goes to Display.html on update.
> 
> Roy
> 
> Hilde T Lauvset Rafaelsen wrote:
> 
> 
>>Hi,
>>
>>Some of our users have reported an annoying problem with RT. If we press the refresh button in IE after we have add a comment to a ticket and pressed the submit button, the comment is displayed two times (or several times if we press refresh again). I assume this is because of some sessions variables that isn't deleted or something like that.
>>
>>Is there a way to solve this problem, without a configuration in every file in RT?
>>
>>
>>
>> 
>>-------------------------------------
>>Hilde Therese Lauvset Rafaelsen
>>IT-avdelingen, Universitetet i Tromsø
>>Tlf: +47 77 64 58 01
>>_______________________________________________
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>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>>Buy your copy of our new book, RT Essentials, today! 
>>
>>Download a free sample chapter from http://rtbook.bestpractical.com
>>
>> 
>>
> 
> 
> 
> _______________________________________________
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> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Buy your copy of our new book, RT Essentials, today! 
> 
> Download a free sample chapter from http://rtbook.bestpractical.com