[rt-users] auto merging tickets

scollins scollins at liquidweb.com
Tue Oct 11 23:52:50 EDT 2005

Ok, so I've finally got a script setup that will auto-merge tickets
based on matching Subject lines for a certain queue and it's been
working great. The code that grabs the subject is thus:
my $subject = $Transaction->Attachments->First->GetHeader('Subject');

Does anyone know what I would need to grab the Requestor data?

I tried:

my $requestor =

assuming "Requestor.EmailAddress" was correct and that it would be in
the header info. But that's certainly not working.


More information about the rt-users mailing list