[rt-users] help with new users and new tickets

[Todd Chapman]

On Tue, Oct 11, 2005 at 10:21:01AM +0400, Ruslan Zakirov wrote:
> On 10/11/05, Todd Chapman <todd at chaka.net> wrote:
> > On Mon, Oct 10, 2005 at 09:45:41PM -0500, Randy Paries wrote:
> > > Hello,
> > > I have had RT 3.0.10  running for a while
> > > I have not customized it very much at all.
> > > i have 2 very active que's
> > > We only allow email access to the tickets.
> > >
> > > I'm am running on rh9 with mysql 3.23
> > >
> > > My problem is, in my database I have now 20,000 users and 134,000 groups
> > >
> > > Is there a way when someone logs a new ticket I can assign them to the same
> > > group instead of creating new groups?
> > > It looks from what I can tell for each user there is three groups created
> > >
> > > Thanks
> > > Randy
> > >
> > Randy,
> >
> > RT creates 2 groups for every ticket. The group for the CCs and
> To be correct it creates 4 groups per ticket: Owner, Requestor, Cc and AdminCc.

And every user has a group created too!

> 
> > and the group for the AdminCCs. I think RT also create a
> > group for each user and I forget why.
> To manage rights.
> 
> >
> > None of this should be a problem, but if you need better
> > performance I would try upgrading to a newer RT.
> >
> > -Todd
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> >
> 
> 
> --
> Best regards, Ruslan.