[rt-users] help with new users and new tickets

[Ruslan Zakirov]

On 10/11/05, Todd Chapman <todd at chaka.net> wrote:
> On Mon, Oct 10, 2005 at 09:45:41PM -0500, Randy Paries wrote:
> > Hello,
> > I have had RT 3.0.10  running for a while
> > I have not customized it very much at all.
> > i have 2 very active que's
> > We only allow email access to the tickets.
> >
> > I'm am running on rh9 with mysql 3.23
> >
> > My problem is, in my database I have now 20,000 users and 134,000 groups
> >
> > Is there a way when someone logs a new ticket I can assign them to the same
> > group instead of creating new groups?
> > It looks from what I can tell for each user there is three groups created
> >
> > Thanks
> > Randy
> >
> Randy,
>
> RT creates 2 groups for every ticket. The group for the CCs and
To be correct it creates 4 groups per ticket: Owner, Requestor, Cc and AdminCc.

> and the group for the AdminCCs. I think RT also create a
> group for each user and I forget why.
To manage rights.

>
> None of this should be a problem, but if you need better
> performance I would try upgrading to a newer RT.
>
> -Todd
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--
Best regards, Ruslan.