[rt-users] Dynamic formular

Ruslan Zakirov ruslan.zakirov at gmail.com
Thu Oct 13 07:20:57 EDT 2005


On 10/13/05, Spielefanpages Mag <Spielefanpages at gmx.de> wrote:
> I want to use a dynamic formular for a specific queue. I think it is the
> easiest way to use the existing external formular and to send the content
> via mail to rt.
>
> structure of the formular:
> At first someone has to chose the name of a building (drop-down). Depending
> on this choice there are shown the departments that are located in the
> chosen building in another drop-down menue. Furthermore there are some
> fields in which the user has to write specific informations (like the phone
> number) and a field for the individual problem the user has.
>
> If these information are send to rt a ticket should be automaticially
> created. All information of the mail should be used. The selection of the
> building and the department should be filled in customs fields. Furthermore
> the specific information (e.g. the phone numer) should be added to custom
> fields, too. Only the information of the field that contains the individual
> problem should be displayed as the text of the ticket.
>
> Is this the easiest solution? How can I extract the information for the
> custom fields and the text of the ticket?
http://wiki.bestpractical.com/?Contributions
ExtractCustomFieldValues

>
> Thanks
> Chris
>
> --
> 10 GB Mailbox, 100 FreeSMS/Monat http://www.gmx.net/de/go/topmail
> +++ GMX - die erste Adresse für Mail, Message, More +++
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today!
>
> Download a free sample chapter from http://rtbook.bestpractical.com
>


--
Best regards, Ruslan.



More information about the rt-users mailing list