[rt-users] Dynamic formular

[Ruslan Zakirov]

On 10/13/05, Spielefanpages Mag <Spielefanpages at gmx.de> wrote:
> I want to use a dynamic formular for a specific queue. I think it is the
> easiest way to use the existing external formular and to send the content
> via mail to rt.
>
> structure of the formular:
> At first someone has to chose the name of a building (drop-down). Depending
> on this choice there are shown the departments that are located in the
> chosen building in another drop-down menue. Furthermore there are some
> fields in which the user has to write specific informations (like the phone
> number) and a field for the individual problem the user has.
>
> If these information are send to rt a ticket should be automaticially
> created. All information of the mail should be used. The selection of the
> building and the department should be filled in customs fields. Furthermore
> the specific information (e.g. the phone numer) should be added to custom
> fields, too. Only the information of the field that contains the individual
> problem should be displayed as the text of the ticket.
>
> Is this the easiest solution? How can I extract the information for the
> custom fields and the text of the ticket?
http://wiki.bestpractical.com/?Contributions
ExtractCustomFieldValues

>
> Thanks
> Chris
>
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--
Best regards, Ruslan.