[rt-users] Adding a CustomField to a ticket?

Rick Russell rickr at rice.edu
Tue Oct 18 20:59:23 EDT 2005

Howard Jones wrote:

>   my $cf = $tick->QueueObj->CustomField('OutageSource');

I think this is where you're going south. Custom Fields are independent
objects, not actually part of the Queue object.

I got this out of the Wiki (I've replaced some of the variable names to
match your code):

my $QueueObj = $self->TicketObj->QueueObj;
my $cf = RT::CustomField->new( $QueueObj->CurrentUser );

$cf->LoadByNameAndQueue( Name => 'OutageSource', Queue => 0 );
# for global CFs: Queue => 0
# for queue CFs: Queue => QueueObj->id

my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
                        Field => $cf->id,
                        Value => $requestor,
            RecordTransaction => 1 );

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Rice University
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